Scarlet Fashion, your satisfaction is our priority. If you are not completely happy with your purchase, you may be eligible for a refund under certain conditions.

Eligibility for Refund:

• Defective Products: If your product is damaged or defective, contact our customer support within 24 hours of delivery with a clear description. For Cash on Delivery (COD) orders, refunds are not available once payment and product inspection are completed.

• Order Cancellation: You can cancel your order and request a refund only if it has not been shipped.

• Return Within 48 Hours: Returns must be initiated within 48 hours of delivery. The product should be unused, in original packaging, and in the same condition as received. COD items cannot be returned after inspection and payment.

Refund Process:

1. Contact customer support at [contact email] with your order details and reason for refund.

2. If approved, follow instructions to return the product (return shipping costs apply).

3. Upon receiving and inspecting the product, we will confirm refund eligibility.

4. Refunds are processed via the original payment method. Processing time depends on your payment provider.

Non-Refundable Items:

• Used, damaged, or altered products

• Items returned without original packaging

• Custom-made or personalized products